Customer Support Specialist
Email, chat and phone support in your hours and in your tone.
Hire admin and client coordination support
Build a business that needs less of your day. A dedicated offshore team member can take ownership of inboxes, scheduling, client follow-ups and CRM updates. Define the work, meet suitable people and agree the cost before you hire.
From USD $1,400 / month
A$2,020 · NZ$2,510 · full-time, before tax
- Works with your tools
- Google Workspace, Microsoft 365, Asana, ClickUp
- Works with your team
- Your business hours, AU or NZ time
- Your next step
- Ask us to recruit to your brief
Trusted by teams at
What a virtual assistant takes on.
- Keep the inbox organised, flag decisions and follow up open requests.
- Schedule meetings, bookings and regular client check-ins.
- Update your CRM and keep client and project records current.
- Follow up missing information, next steps and outstanding actions.
- Prepare routine documents, reports and project updates.
Suzi MattingleyCFO, Ilabb“…helped me free up half a day each day.”
“I was struggling to hire permanent staff, and basically wasn’t getting much time to work on the business strategically. [Ramp Remote] helped me free up half a day each day to be able to do this, and basically gave me a lot more time back to actually do stuff that add value to the business.”
A Ramp Remote client.
See what your next
hire could save.
Compare the local annual salary with our full-time starting price. Choose your market and team size to see the difference.
Your roleVirtual Assistant
Local salary estimate
NZ$57,000
NZD a year · NZ$4,750 a month
Virtual Assistant · New Zealand
Ramp Remote from
NZ$30,120
NZD a year · NZ$2,510 a month
Full-time Philippines hire · before tax
Potential annual savingsNZ$26,880
47% below this local salary estimate.
1 full-time person · quote confirmed for your brief.
Comparison uses the local salary estimate published by Ramp Remote and this role’s starting service price. The figures have different inclusions. Experience, benefits, taxes and one-off costs may vary. Your quote confirms the total.
Find the right person for the work.
What good looks like
Give recurring admin a clear owner: an organised inbox, current CRM records, well-prepared meetings and client follow-ups that do not get lost.
Agree which tasks can be handled independently and which need your approval. Measure success through your own priorities, such as fewer overdue follow-ups and less time spent coordinating routine work.
Assess the right fit
Our catalogue candidates are reviewed and interviewed by our team.
Ask for examples of organising a busy inbox, resolving a diary conflict and keeping client records accurate. Discuss the tools you use and how the candidate decides what to escalate.
Agree a short sample task with our team if it would help you assess written communication or attention to detail. Use fictional customer information and confirm any checks you need before proceeding.
From your brief to their first day.
Meet the person. Understand the cost. Start with a plan you’ve agreed together.
Start with your brief
Tell us what you need
Share the work, experience and hours you need. You can start with a role enquiry or discuss someone you have seen in the catalogue.
Meet your shortlist
Review suitable people, discuss relevant experience and interview the candidates you want to consider. Agree any role-specific assessment with us.
Agree the hire and get started
Review the full quote, service terms and working arrangements before committing. Then plan access, handover and onboarding together.
Questions people ask about this role.
Our focus is a dedicated role with recurring work. Tell us the coverage you need; the agreed hours, responsibilities and employment arrangement are confirmed before hiring.
A freelancer may provide project or task-based services. Our service focuses on a dedicated offshore team member, with support for selection, employment arrangements and onboarding. Your quote confirms the hours, services and equipment included.
Tell us the working hours and time-zone overlap you need. We confirm those requirements with suitable candidates and include any shift-related costs in your quote.
The starting price is a guide for a full-time hire in the Philippines. Your quote confirms the total for your chosen person, agreed hours and service arrangements.
- Experience and scope: specialist skills, seniority and the responsibilities you need affect the price.
- Hours and coverage: agree the working week, time-zone overlap and any evening or weekend needs.
- What is included: ask for the breakdown of employment costs, our service, equipment and any one-off charges, with currency and applicable taxes stated.
We confirm these details before you commit. The starting price is not a fixed quote for every candidate.
Timing depends on the brief, candidate availability, interviews and any notice period. We will agree the next update and a target start date with you once those details are clear. If the right person is not currently available, we can recruit to your brief.
- Choose the first tasks: start with a small set of recurring responsibilities, clear priorities and the approvals you want to retain.
- Show good examples: share email tone, calendar rules, CRM standards and a simple handover checklist.
- Review and expand: check the work regularly, document exceptions and hand over more once the routine is working.
You can discuss a role without committing to a hire. Before proceeding, review your written quote and agreement for payment timing, currency and taxes, notice requirements, the support included and what happens if the hire is not the right fit.
We will confirm replacement arrangements and any conditions in your agreement before you proceed.
Tell us about
your next hire.
You don’t need a finished job description. Start with the work you want off your plate.
What happens next?
Our team reviews your brief, asks any follow-up questions and discusses suitable people and pricing with you.
No account needed. No commitment to hire.