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Hire an offshore IT support technician in the Philippines
Give your staff a dependable first point of contact for IT problems. Explore offshore professionals with relevant helpdesk experience, discuss your systems and support hours, then agree the employment cost and terms before hiring.
From USD $1,400 / month
A$2,020 · NZ$2,510 · full-time, before tax
- Works with your tools
- Microsoft 365, Intune, Entra ID, Jira Service Management, TeamViewer
- Works with your team
- Your business hours, AU or NZ time
- Your next step
- Ask us to recruit to your brief
Trusted by teams at
What an it support technician takes on.
- Answer helpdesk tickets and talk users through fixes by chat, email or remote session
- Set up new starters with accounts, licences, laptops and the right access
- Disable accounts and recover equipment when someone leaves
- Manage devices, updates and software installs through your management tools
- Reset passwords, handle multi-factor authentication changes and fix mailbox and Teams problems
- Keep an asset and licence list, and document recurring fixes so they are solved once
Paul PrichardGroup CEO, Overdose Digital“…reduced the cost of our delivery and back office by upwards of 40%.”
“During a period of rapid growth, [Ramp Remote] gave us access to talent we couldn’t find on our own. They guided each hiring manager through the process, helping us secure the right people with the right skillsets—perfectly matched to our culture. This has significantly reduced the cost of our delivery and back office by upwards of 40%.”
A Ramp Remote client.
See what your next
hire could save.
Compare the local annual salary with our full-time starting price. Choose your market and team size to see the difference.
Your roleIT Support Technician
Local salary estimate
NZ$62,000
NZD a year · NZ$5,167 a month
IT Support Technician · New Zealand
Ramp Remote from
NZ$30,120
NZD a year · NZ$2,510 a month
Full-time Philippines hire · before tax
Potential annual savingsNZ$31,880
51% below this local salary estimate.
1 full-time person · quote confirmed for your brief.
Comparison uses the local salary estimate published by Ramp Remote and this role’s starting service price. The figures have different inclusions. Experience, benefits, taxes and one-off costs may vary. Your quote confirms the total.
Find the right person for the work.
What good looks like
Agree how requests reach the technician and what a good result looks like. Useful measures include tickets resolved within the timeframes you set, new starters set up before their first day and an accurate device and licence list.
Define which fixes the technician can make alone, what needs your approval and when to escalate to your IT lead or managed service provider.
Assess the right fit
Our catalogue candidates are reviewed and interviewed by our team.
Discuss experience with your environment, such as Microsoft 365, device management and ticketing tools. Ask the candidate to explain how they would troubleshoot a user who cannot sign in, handle an urgent request from a senior colleague and document a recurring fix.
Agree a short technical exercise with our team, using a sample ticket queue or fictional information, and ask for a walkthrough of past work. Give least-privilege access, only what the role needs, and make sure changes to admin settings follow your review process.
From your brief to their first day.
Meet the person. Understand the cost. Start with a plan you’ve agreed together.
Start with your brief
Tell us what you need
Share the work, experience and hours you need. You can start with a role enquiry or discuss someone you have seen in the catalogue.
Meet your shortlist
Review suitable people, discuss relevant experience and interview the candidates you want to consider. Agree any role-specific assessment with us.
Agree the hire and get started
Review the full quote, service terms and working arrangements before committing. Then plan access, handover and onboarding together.
Questions people ask about this role.
The starting price is a guide for a full-time hire in the Philippines. Your quote confirms the total for your chosen person, agreed hours and service arrangements.
- Experience and scope: specialist skills, seniority and the responsibilities you need affect the price.
- Hours and coverage: agree the working week, time-zone overlap and any evening or weekend needs.
- What is included: ask for the breakdown of employment costs, our service, equipment and any one-off charges, with currency and applicable taxes stated.
We confirm these details before you commit. The starting price is not a fixed quote for every candidate.
Timing depends on the brief, candidate availability, interviews and any notice period. We will agree the next update and a target start date with you once those details are clear. If the right person is not currently available, we can recruit to your brief.
- Set the access: agree admin permissions, the ticket process and the escalation path, starting with the least access the role needs.
- Shadow, then own: work through sample requests together, then hand over a defined set of ticket types.
- Review the first weeks: check resolution quality and documentation, decide which permissions should widen or narrow, then agree the ongoing cadence.
You can discuss a role without committing to a hire. Before proceeding, review your written quote and agreement for payment timing, currency and taxes, notice requirements, the support included and what happens if the hire is not the right fit.
We will confirm replacement arrangements and any conditions in your agreement before you proceed.
Tell us about
your next hire.
You don’t need a finished job description. Start with the work you want off your plate.
What happens next?
Our team reviews your brief, asks any follow-up questions and discusses suitable people and pricing with you.
No account needed. No commitment to hire.